About shipping time
Shipping time takes from 3-4 weeks until you get it. During this period, we will send you the tracking number and you can track it anytime!
Issues of shipment
There is a micro chance which is your order is held at the airport by custom. We will notify you by email and resend you the same product. You don’t have to pay any cost, but you have to wait for the new shipments again.
What are the logistics partners which we use?
Yun express for worldwide and USPS, Fedex, DHL,… when the item comes from your domestic airport to your home (domestic)
When I get the tracking number
After placing an order. We will send a confirmation order to your email.
Note: If your track doesn’t work. Please wait 1-2 days to let logistic update onto their process
-Worldwide tracking after 5-7 days (from order date)
-Domestic tracking 10-20 days (from order date)
Can I make a change to my order?
Our goal is to process and ship your order as quickly as possible. If you wish to modify or cancel an order, please contact our customer service center as quickly as possible.
Please note: At this time, we are not able to cancel or make changes to orders once they have been shipped.
What is the worldwide and domestic tracking number?
-World wide tracking is tracking from our warehouse to your domestic airport
-Domestic tracking is tracking from your domestic airport to your home
I come from the EU, do I have to pay VAT?
You DON’T HAVE TO PAY any extra cost concerned VAT fee
Any time quoted for delivery is an estimate only; provided, however, that “Lucindan Store “shall use commercially reasonable efforts to deliver all merchandise on or before the stated delivery date. No delay in shipment or delivery of any merchandise relieves Seller of their obligations under this Agreement.