Return and Refund Policy

We offer a 7-day return policy from the delivery of your order.

About Refund Processing: They will ship your item to our warehouse which usually takes 21 days. The fulfillment department will confirm your order within one day. If all goes well, we will refund you within 7 business days (although it may take up to 510 business days to appear on your statement after this stage, depending on your payment method). If you want to process it quickly, please leave an email. Customer support will contact you shortly.

Because our products are printed on demand and are unique to each campaign, refunds are only available if the product is defective, the print quality is poor, or the final product is significantly different. compared to the product featured on the website.

If there is a problem with your product, please submit a complaint via our contact form at https://Lucindan.com/contact us. You will need your order number as well as the email address used to place your order. And please attach photos depending on the situation (3 photos
total): Wrong size: shipping label photo on received package, shipping label stuck on package photo, measurement product size.

Bad Design, Wrong record, Defective product: Photo of the shipping label on the package received, photo of the entire product on a flat surface,
photo highlighting problem at close range. Use this information to request a replacement / refund and prevent future errors. If the buyer does not wish to exchange and requests a refund, a photo (certificate) must be sent (the product may be required to be returned to the return address) and the buyer may request the item to be returned. If you do not prove to be flawed, you will challenge the buyer’s claim.

Please note that the return cost will be borne by the customer.

* Not eligible for refund / exchange
Unauthorized returns or exchanges of washed, worn or damaged items are not eligible for refund or exchange.

Customer does not return the order

Customer is not satisfied with the product, but there is no problem with the product (eg customer color, texture, smell, item does not match)

Customer refunds to credit card company (Fee refund) I submitted a request.
Customers received refunds outside of this service.
If you do not provide the details of your refund request (for example, you may be required to submit an image of the item and shipping documents).

The basis for the claim is due to unavoidable causes.

If the delivery is unsuccessful due to an insufficient address, or if the intended recipient is absent when the delivery is attempted, the package will be returned to the courier’s warehouse. A notification email will be sent when your package arrives at the warehouse. The content of the email is as follows.

Check the recipient’s address and the deadline for replying to the email

Return Shipping $ 5

* Note: The package will be destroyed and we will not be liable for any loss or damage of any kind. In addition, we will not accept refund requests in these cases.

-If the buyer’s response is delayed
-If the buyer does not pay the additional $ 5 on time
-If the buyer refuses to receive the package for some reason and requests a refund. Please note that we do not accept returns or exchanges as our products are customized and manufactured only when the buyer places an order.